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Our Policies

Our Policies

Integrity, Transparency, and Compliance

At AGS Customs Brokerage, we conduct all our operations with honesty, transparency, and full compliance with legal regulations.
The trust of our clients is our most valuable asset, and maintaining that trust is at the heart of everything we do.

Quality Policy

  • Deliver fast, reliable services that meet international standards

  • Ensure continuous customer satisfaction

  • Foster a culture of continuous improvement and development

  • Operate in full compliance with ISO 9001 Quality Management System requirements

Information Security Policy

Our goal is to continuously improve our Information Security Management System (ISMS) to ensure operational sustainability and minimize risks arising from security breaches.

Through this policy, we commit to ensuring:

  • The confidentiality, integrity, and accessibility of all information assets

  • Protection against unauthorized access or intervention

  • Awareness and monitoring of any potential security incidents

  • Controlled access granted only to authorized personnel

AGS is committed to identifying and evaluating all risks related to information assets — including business impact, replacement cost, confidentiality level, reputational effects, and legal implications — and developing a culture of security awareness and accountability.

Senior management allocates necessary resources and continuously improves hardware, software, and operational processes to strengthen the ISMS.
We control vulnerabilities, minimize external threats, and reduce risks through training, system upgrades, and preventive actions.

We pledge to:

  • Identify and assess all risks related to information confidentiality, integrity, and accessibility

  • Apply controls for risks above acceptable levels

  • Continuously audit and improve ISMS performance

  • Protect the security of our clients, partners, and suppliers

  • Fully comply with all applicable legal and regulatory requirements

Environmental Policy

  • Commit to an environmentally responsible and sustainable service approach

  • Comply with ISO 14001 Environmental Management System standards

  • Promote energy efficiency and resource conservation

  • Reduce waste and support recycling initiatives

Human Resources Policy

  • Recognize our employees as our most valuable asset

  • Promote equality, diversity, and inclusion

  • Support continuous learning and professional development through training

  • Ensure a safe and healthy working environment

Business Ethics Policy

  • Maintain honesty and transparency in all business processes

  • Provide services in 100% compliance with laws and regulations

  • Operate free from conflicts of interest and uphold ethical principles

  • Build long-term, trust-based business relationships

AGS Logistics